Save yourself a lot of trouble

If you get a pop up on your computer saying, “You’re infected!  Download Antivirus 2010 [or something similar] to fix it!”, DOn’t DO IT!  It’s a trick.  As soon as you click on it, you’re infected.  Here’s an article on the subject.

To kill that pop-up, right-click on the taskbar (at the bottom with Start on the left and the clock on the right), choose (left click) Task Manager, make sure the Processes tab is at the forefront, right-click on the process named Antivirus 2010 (or similar) and choose End Process Tree.

Then download and install MalwareBytes from or mbam-setup.exe from my site here. You might have to restart into Safe Mode and install it.  Then do a full scan.  For me, a quick scan detected and said it fixed it, but the malware had regenerated itself.  AVG Antivirus, Superantispyware, Spyware Doctor and Spy Sweeper ALL failed to fix it.  In fact, those programs failed to even RUN.

How to restore contacts in Windows Live Mail

Q:  I had some problems with this program.  I fixed the POP and SMTP server designations, and it works now.  However, I’ve lost my contacts — the folder is blank.  The funny thing is, when I type some letters in the “to” box, names come up.  Do you have any idea how I can restore my contacts list?

A:  From this web page,, try this free tool,  After installing it, open it and point it to the following directory:

    "%UserProfile%Local SettingsWindows Live Contacts"

You might have multiple randomly-named folders in there. 

  • Drill down into each one and open the "contacts.edb" file.
  • In there, find one that has items in the Email Address table
  • Highlight and export that table to a "CSV Current Table" file
  • Open up your Windows Live Mail program and go to the Contacts tab
  • Click File, Import, CSV
  • Assign the Address field to Live Contact’s Email Address field.  The interface looks weird/clunky, but it works.
  • Click OK, Finish, etc. when ready.

That should do it.