Hallelujah! We have paid off our BofA credit card! It was bad enough when it was owned by the original company. But when I saw that Bank of America had bought that company and was now administering my account, I knew it was time to pay that thing off ASAP!
I just filled out their online "satisfaction" survey. First, they asked if I would recommend them to a friend. I said, "Not at all likely." I gave the same answer to the question, "If you were to take out a loan, how likely would you choose BofA?"
When they got around to asking about the man who answered the phone — and this involved the most questions — I gave him rave reviews. I am not going to be responsible for the bank demoting or firing him. When they asked me to put in my own words what I thought of his performance, I said, "It must be difficult working for a soul-sucking, bailout-grabbing conglomerate like yours. But he was very friendly and helpful." :)