And then the "third stage" (my words, not theirs) will be when people realize how irritating and stupid these computers are. Consumers, otherwise known as "people," will stop using services that are overly-computerized, and bosses everywhere will be forced to trash their computerized systems in favor of good old-fashioned humans.
via News Forage.
"For workers to win the race, however, they will have to acquire creative and social skills."
I like this News Forage site I've just discovered, by the way.