And then the “third stage” [my words, not theirs] will be when people realize how irritating and stupid these computers are. Consumers, otherwise known as “people,” will stop using services that are overly-computerized, and bosses everywhere will be forced to trash their computerized systems in favor of good old-fashioned humans.

Read, listen or watch here: Gizmodo

"For workers to win the race, however, they will have to acquire creative and social skills."